19 October 2012

IT-BPO industry in Philippines is fast growing Alternative to India

IT-BPO industry in Philippines is seen as the fuel that is boosting its economy, generating nearly $11 billion revenues in 2011. It is growing at 19% in 2012. There are more than 600000 people employed in more than 600 IT-BPO companies spread across the country.

Philippines is becoming the destination of choice for voice and is the second preferred destination, after India for BPO and other software services. Talent availability, high quality services, and cost-effectiveness are driving the outsourcing industry. Companies who outsourced to India, with rapidly increasing salaries in India and the retention problems at Indian BPO centres have started realizing the benefits of choosing to outsource the work to Philippines.

The Philippines government has been stable for more than a decade. Is an open economy which allows 100% foreign ownership in almost all sectors. The industry has become one of the main revenue generators of the country, due to which the government is fully supporting its endeavours. They have set up many Philippines special economic zones and made a Philippines Economic Zone Authority which grants fiscal and non-fiscal incentives of nearly 4 to 8 year income tax holiday to BPO players. Philippines is well-positioned to become one of the best offshore outsourcing destinations in the world. Capital Manila gets the highest concentration of BPO activities of nearly 80%.

Business Processing Association of the Philippines is the primary outsourcing industry body of Philippines. They have also implemented industry specific training programs to improve the skills of workers and train them suitable for BPO work.

Graduated employees with degrees from reputable college can be hired at about $300 per month. Every year there are more than 350000 graduates enriching the professional pool adding to the skilled workforce. Wages are less than one fifth of the U.S employees. Costs of Local communication, electricity and housing are half compared to other countries.

India has healthy relations with Philippines since 1949, both countries have signed the agreement to establish joint commission to increase trade and acknowledge more avenues of cooperation. Indian foreign direct investments in the Philippines count to $500,000.  Its investments in Philippines are mainly in the areas of textiles, IT, steel and Business Process Outsourcing. Several Indian companies like WIPRO, TCS, HTMT, L&T InfoTech, Adyta Birla Minacs and Enact have already set up their BPO operations in the Philippines

Total trade with India has reached   $ 865.12 million which is just short by $ 135 million of the bilateral target of US$ 1 billion of total trade between the two countries. With positive economic environment, Gross domestic product has increased 6.4% in the first quarter and manufacturing index was an impressive 7.1% year on year in April. S&P has recently raised its rating to BB+.
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Written by Gautam Malhotra (gautam.pgdm14c@greatlakes.edu.in)


The Kolaveri – Gangnam Juxtaposition: Comparison of Indian-Korean Economies


Many people all around the world believed that the world would end in December 2012. Perhaps that maybe one of the reasons for people liking songs and making it go viral on social networking sites. The year 2012 has seen two such videos go viral from two extremely different countries.  I am of course talking about “Why this kolaveri di?” from India and “Oppa Gangnam style” from the Republic of Korea (South Korea). While the former gained a viewership of 50 million users across the globe, the latter gained a viewership of 400 million users. Now this huge difference might surprise a huge number of Indians but this was expected of the Koreans. Why? Because the Koreans have created a brand for themselves: The hardworking East Asian who never stops even after reaching the peak. If it has been possible for a small country of 50 million people, what went wrong in a country of 125 million? Let us analyze their past and see what has happened.

1. Export Promotion vs Import Substitution
Like most of the countries, South Korea was devastated post World War II. Adding on to the misery was the Korean War which extended till 1953. But unlike most of the developing companies, Korea adopted a policy of Export promotion against Import substitution. India started to follow Import substitution in the early 1950s but soon realized that Import substitution didn’t boost the domestic market as expected. The main idea of introducing the import substitution was to introduce imported products and replace them with domestic products in due course of time. But the replacement phase failed to come into existence at the projected rate. On the other hand, the Export promotion strategy adopted by Korea bore fruits and it helped develop their economy. Although the balance of exports was never attained, this strategy nevertheless helped in recovering the Korean Economy and made a positive impact in its growth rate. When India adopted the export policy, it was already entering into the 70s and entered into a trade agreement with USSR virtually confining itself from the rest of the world.

2. Dictatorship vs Nepotism
From 1961, Korea was ruled by Park Chung Hee, a military General. He was brought in key economic development agencies like Economic planning Board, Ministry of Trade and Industry and Ministry of finance.  His iron clad rule brought about the huge transformation of a Korean economy with a Per capita Income of $ 72 to a per capita income of above $ 20,000 today. On the other hand, India has been ruled by the Nehru-Gandhi dynasty for almost 2 decades post independence during which little transformation took place. Park was succeeded by a series of autocratic leaders who continued Park’s good work. Back in India, The Nehru-Gandhi family devised a series of complicated policies which failed to promote trade and commerce. To top it, the Emergency period between 1975 to 77 turned out to be a nightmare for the Indian citizens.  During this phase, a strong flavor of dictatorship was in the air but it dampened at the end of 1977. One of the highly criticized policies was the Permit Raj system which was introduced by Nehru. Though it was introduced to bring in fair practices in trade, it later turned out to be a reason for corruption.

3. Chaebols vs Crony capitalists
The Chaebols are the name given to the industrial conglomerates of Korea.  These conglomerates are family owned and include world renowned brands such as Samsun, Hyundai, and LG etc. The chaebols together single handedly contributed to more than 30% of the country’s GDP. Back in India, the industries were dominated by the Tatas and Birlas. These were also family owned conglomerates but the flaw in the plan was these conglomerates developed close relationships with the ruling politicians and this relationship reflected on the success of their businesses. They were more profit oriented and unlike the chaebols, turned out to be crony capitalists. This statement is evident from the fact that the number of billionaires who own more than $10 billion are most in India next to Russia. Thus, it was Advantage Korea.

4. Heavy Industries vs Versatility
Perhaps the one field where India has an advantage might be the versatility of the industries present in India. India has a wide range of industries present from heavy industries to light industries, and from large scale to small and medium scale. Also, the expansion of services industry is a huge advantage for the Indian economy. The Koreans have been indifferent towards the service industry, for unknown reasons. While the versatility has been good for India, It is yet to capitalize the advantage. But the Koreans have got a liking for the heavy industries such as ship building and automobiles. The world’s 3 largest ship-building companies are Korean companies. Also, Koreans are pioneers in oil platform constructions. Though Korea doesn’t have Oil reserves, it helps build the oil platforms in the pacific coast and the Indian Ocean.  The Koreans are also experts in the Architecture. The Korean firms are responsible for decorating the Dubai skies with high rises.  Going by the statistics, the Heavy industries such as Automobile and Ship-building contribute to 25-30% of the GDP. While India is yet to take charge in the heavy industry sector, Korea has taken a giant stride forward and is moving on, widening the gap.

5. Discipline vs Carefree attitude
One of the interesting features which has had a tremendous impact on Korea’s growth is the disciplined attitude of the people. The Koreans are filled with pride. They are very proud of their nation and they are bound to do anything for the sake of the nation. This can be observed by their behavior during the 1998 Asian financial crisis. When Korea was asked to pay back the outstanding debt, millions of Koreans lined up outside the government agencies to deposit their gold so that they can save the face of their country. But the Indians are contrasting to these characteristics. They are never serious about deadlines, work targets, lethargic in all kind of work. But the fact is that Indians are used to this kind of behavior that it is now expected from everyone. This kind of attitude has to change and unless we change, we are bound to get lose the competition. As on 2011, Every Indian has a debt of US $263 on him. How would you react to this?

India got independent on 15th of August 1947. South Korean government was proclaimed on 15th august 1948. Both these countries were in a similar state: Poor infrastructure, huge deficit and food shortage.  Both these countries have overcome the food shortage but India is still developing its infrastructure and trying to lower its deficit. The Golden quadrilateral project, Mumbai – Delhi Industrial corridor projects look promising but they are yet to materialize. Meanwhile Korea can boast about hosting international events such as the FIFA world cup (along with Japan, 2002) and the Olympics, (1988, Seoul, XXIV Olympiad). Seoul along with Tokyo (1964) and Beijing (2008) are the only Asian cities to have hosted Summer Olympics till date. India’s nearest hope of bidding to host an Olympics is for the 2024 Olympics. Will India become an economic superpower by then? The answer remains with its people and politicians.


References:
1. Vietor, Richard H. K, Thompson, Emily J.,"India on the Move" , HBS Case, Mar 2008
2. Sharma, Ruchir, "Breakout Nations", Penguin India, 2012 
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written by Vijay Krishnan A (vijay.pgdm14c@greatlakes.edu.in)